Archive for 'VoIP'
ShoreTel takes the Contact Center virtual
Share ShoreTel has expanded the ability to run its products in a virtualized environment by completing VMware certification for the company’s Enterprise Contact Center solution. This extends the company’s virtualization strategy, which enables customer to create cost savings, easier administration and increased system availability by deploying ShoreTel in a virtualized environment. ShoreTel Contact Center is an [...]
Full Story5 ways to improve VoIP security
Share This article first appeared on Best in UC. Companies everywhere are enjoying the big cost savings of voice over IP (VoIP). And as VoIP makes its move to mobile phones, the technology should become even more prevalent in years to come. But just as with every other major technology to hit the marketplace, the [...]
Full StoryWhen unified communications meets the call center
Share This article first appeared on Best in UC. We’ve all had that bad customer service experience. You know, the one where your call is transferred from representative to representative. Each time, you must repeat all of the same information, over and over again. But now, thanks to unified communications, powerful technologies can replace traditional [...]
Full StoryWhy go VoiP? Small biz says saving cash top priority
Share This article first appeared on Best in UC. What motivates small and mid-sized businesses to adopt VoIP technology? While there are a host of benefits centered around productivity and growth, the primary reason for switching remains the same: saving money. This is a trend we see among our new clients every day. But our [...]
Full StoryHow to choose a VoIP service provider
Share This article first appeared on Best in UC. Every business is looking for ways to save a buck these days. For small and mid-sized businesses that haven’t yet made the leap, it may be time to embrace voice over IP (VoIP). Why abandon your existing phone system? Easy: You will save money, not just [...]
Full StoryLittle steps add up to big productivity gains with unifiedcommunications
Share This blog first appeared on Best in UC. Every business wants to improve productivity. It might take a big transformation of processes, people or technology to create a dramatic productivity gain. But for companies that want a quick, inexpensive boost to their bottom line, there are small, simple improvements you can make right now. [...]
Full StoryNew Toshiba VoIP PBX offers interesting features, but falls short
Share A long-time player in the digital key system and hybrid PBX market, Toshiba has announced a new IP based system called IPedge. The system is based on a Linux server and comes in three flavors: small, medium and large. The company claims to incorporate several applications into the Linux server, but then goes on [...]
Full StoryLet unified communications shrink your business card
Share How can a business prospect, a client or other important person track you down? And how much effort is required on their part? These questions are the impetus behind unified communications (UC). UC promises to make communications better, faster and cheaper. Many potential UC customers push back at this idea. They like their mobile [...]
Full StoryShoreTel claims lowest total cost of ownership – guaranteed
Share Buying a unified communications (UC) system can be incredibly confusing. But what if you could simply plug some variables into a piece of software and suddenly be comparing apples to apples? You can, with the ShoreTel Total Cost of Ownership (TCO) tool. TCO calculations include costs that may not turn up in initial budgets [...]
Full StoryFor VoIP, does open standard beat packaged systems?
Share There exists a running debate on the merits of an open standard corporate phone system. On one side are open source software offerings such as Asterisk. Battling against these more open formats are packaged, proprietary systems from major vendors such as ShoreTel, Avaya and Cisco. Each approach has merit, and the buyer must decide [...]
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